Agency Guidelines
Please have all agency representatives read through these guidelines before shopping. Please keep a copy for your records.
Shopping Times and Guidelines
Shopping Hours: Monday: 5-6:30pm or Friday: 8-10:00 am
Agencies that have been cleared to participate may come to shop on Monday or Friday. Choose one day as your regular pickup day and come weekly on that day. If you cannot come that day, you may make it up another day that week. Please have a consistent point person shop for your agency.
Requirements
Nothing that you receive from Columbia Gorge Helping Hands Food Salvage (CGHHFS) may be sold. This protects relationships with our donors.
All agencies will be established 501c3’s in good standing. This is required, in order to comply with provisions of the Bill Emerson Food Donation Act.
Agencies will ensure food safety best practices with product received from CGHHFS.
Children are not allowed at CGHHFS during agency shopping time.
Agencies are required to fill out an update form with us annually at the beginning of each year. In addition, it is the agency’s responsibility to fill out an update form with any change in management.
Open-toed shoes/heels are prohibited in areas with pallets or heavy equipment, such as forklifts and pallet jacks.
Smoking is prohibited on the premises.
Agencies shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.
Any participating agency that does not exhibit our organizational values and principles or has not attended for one month without communication, will be removed from the program.
Check-In
Agencies are required to check in for shopping. Check-in begins 15 minutes before agency shopping time. Please do not arrive more than 30 minutes before agency shopping time. We have many volunteers, shoppers and donors coming and going and we need the parking lot free. You may return empty crates, etc.. All agency paperwork is available by request.
Shopping
Please use our rolling carts, shopping carts and hand trucks to move your items through the facilities. If you need a forklift, please ask for a trained volunteer to assist you. Be aware at all times of any equipment that may be utilized around you, and ALWAYS GIVE EQUIPMENT THE RIGHT OF WAY. This is for your safety!
As you shop, please leave areas orderly. (Put signs back where they belong, dispose of plastics, remove boxes you empty, etc.). If you spill or break something, please clean it up.
Please honor limit indicators, and take only items that have been designated for agencies. Take only what your agency will use; in other words, for the group of people you have indicated on your Agency Participation or Update Form.
Please be respectful and considerate of other shopping agencies. Those who do not abide by our organizational values will be removed as a shopping agency.
Monthly Service Fee
CGHHFS is primarily a self-supporting agency. Our shoppers and agencies pay a service fee which covers all operational costs (rent, fuel, utilities, equipment, etc.).. We gladly give other agencies about 25% of our product. Agencies that come on a regular/semi-regular basis pay a monthly service fee unless you are REGULARLY reciprocating with product and/or services. Fee amount varies based upon quantity taken per week.
We currently accept check or money order.
The agency service fee is due by the end of each month for the following month (ie. pay by October 31 for November).
If you pay on the 1st for the current month, your payment is already late. Each agency is allowed two late payments in a two-year period. Any subsequent late payments will incur a $50 late fee.
Printable invoices are available upon request. You may pay quarterly or yearly if you are interested in doing so.
To apply as an agency, please fill out this form.
Shopping Times and Guidelines
Shopping Hours: Monday: 5-6:30pm or Friday: 8-10:00 am
Agencies that have been cleared to participate may come to shop on Monday or Friday. Choose one day as your regular pickup day and come weekly on that day. If you cannot come that day, you may make it up another day that week. Please have a consistent point person shop for your agency.
Requirements
Nothing that you receive from Columbia Gorge Helping Hands Food Salvage (CGHHFS) may be sold. This protects relationships with our donors.
All agencies will be established 501c3’s in good standing. This is required, in order to comply with provisions of the Bill Emerson Food Donation Act.
Agencies will ensure food safety best practices with product received from CGHHFS.
Children are not allowed at CGHHFS during agency shopping time.
Agencies are required to fill out an update form with us annually at the beginning of each year. In addition, it is the agency’s responsibility to fill out an update form with any change in management.
Open-toed shoes/heels are prohibited in areas with pallets or heavy equipment, such as forklifts and pallet jacks.
Smoking is prohibited on the premises.
Agencies shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.
Any participating agency that does not exhibit our organizational values and principles or has not attended for one month without communication, will be removed from the program.
Check-In
Agencies are required to check in for shopping. Check-in begins 15 minutes before agency shopping time. Please do not arrive more than 30 minutes before agency shopping time. We have many volunteers, shoppers and donors coming and going and we need the parking lot free. You may return empty crates, etc.. All agency paperwork is available by request.
Shopping
Please use our rolling carts, shopping carts and hand trucks to move your items through the facilities. If you need a forklift, please ask for a trained volunteer to assist you. Be aware at all times of any equipment that may be utilized around you, and ALWAYS GIVE EQUIPMENT THE RIGHT OF WAY. This is for your safety!
As you shop, please leave areas orderly. (Put signs back where they belong, dispose of plastics, remove boxes you empty, etc.). If you spill or break something, please clean it up.
Please honor limit indicators, and take only items that have been designated for agencies. Take only what your agency will use; in other words, for the group of people you have indicated on your Agency Participation or Update Form.
Please be respectful and considerate of other shopping agencies. Those who do not abide by our organizational values will be removed as a shopping agency.
Monthly Service Fee
CGHHFS is primarily a self-supporting agency. Our shoppers and agencies pay a service fee which covers all operational costs (rent, fuel, utilities, equipment, etc.).. We gladly give other agencies about 25% of our product. Agencies that come on a regular/semi-regular basis pay a monthly service fee unless you are REGULARLY reciprocating with product and/or services. Fee amount varies based upon quantity taken per week.
We currently accept check or money order.
The agency service fee is due by the end of each month for the following month (ie. pay by October 31 for November).
If you pay on the 1st for the current month, your payment is already late. Each agency is allowed two late payments in a two-year period. Any subsequent late payments will incur a $50 late fee.
Printable invoices are available upon request. You may pay quarterly or yearly if you are interested in doing so.
To apply as an agency, please fill out this form.